Water & Sewer Billing
| Readings last week of: | January | April | July | October |
|---|---|---|---|---|
| Cards due back: | February 10 | May 10 | August 10 | November 10 |
| Covers Period: | Nov 1-Jan 31 | Feb 1-Apr 30 | May 1-July 31 | Aug 1-Oct 31 |
| Bills mailed: | by February 20 | by May 20 | by August 20 | by November 20 |
| Bill Due: | March 20 | June 20 | September 20 | Dec 20 |
Water Consumption Seem Excessive?
Request a Water/Sewer Allocation
Payment Deadlines
All tax payments must be received in-hand on or before the close of business on each applicable due date, whether mailed, delivered in person, or paid online.
- > Payments that are postmarked on or before the due dates but received late will not be accepted as on-time.
- > Postdated checks are not accepted.
- > Online payments must be processed on or before the close of business on each applicable due date.
- > Online payments processed after the close of business on the due date will be considered late and all late fees will apply.
Please note, there is a 5% penalty charge for all unpaid quarterly balances. Monthly interest will continue to accrue a rate of 1.5%. Please contact our office if you are interested in setting up a monthly payment plan to avoid further means of collection.
EFUD offers a FREE direct-debit service for tax and utility payments. Once enrolled, payment would be automatically withdrawn from your bank account on each due date as billed. Forms must be submitted no later than 10 days before each due date to be enrolled.
If two checks are returned from the same customer in the same year, payment must be made in the form of cash, money order, or certified check.
My bill seems to be higher than usual. What should I do?
Read your meter and check it to the “current reading” on your bill. If the reading is significantly higher than the quarterly reading, you may have a leak.
If you think you may have a leak, check for water leaks. You would be surprised how even a slow dripping faucet can increase the water usage.
If you do have a leak, call your plumber. EFUD is responsible only to the curb stop.
If your new reading does not appear to correspond with the previous reading, call the Water Treatment Plant at (802) 244-6357 to schedule a re-reading.
If I am not currently occupying my property, am I still responsible for paying the water and/or wastewater base charges?
Yes. The utility base charges are present to cover fixed costs for the entire EFUD Water/Wastewater system. If you currently own property that is connected and allocated for District water, you are responsible for paying the quarterly base charges.
Can I have the water/wastewater bill sent to the tenant?
No, the water department has a policy of sending bills only to the owner of the property; the landlord can forward the bill to the tenant.
I would like a final reading because I am selling my house.
The water department does not do final readings. You will have to prorate the bill for the closing of your property based on previous quarters.
Who do I call if I need my water shut off/turned on?
Call the Water Treatment Plant at 802-244-6357.
If there is an emergency, such as a broken water main, please call the Municipal Office at 802-244-7033.
Credit/Debit Cards - The municipal staff do not take credit card payments by phone or at the office; however you can pay your utility bill online at PayGOV.us. There is a 3% convenience fee for each transaction
Do you offer discounts for early payment?
No.
I would like an outside meter installed, is this possible?
Yes, call the water treatment plant at 802-244-6357 and set up a time with the operators to have one installed.
What if I receive notification my check payment failed?
If two checks are returned from the same customer in the same year, payment must be made in the form of cash, money order or certified check.
What are the billing periods?
The billings are done quarterly, as noted in the table below.
Paying your utility bill
Pay By Credit Card
ALL CREDIT CARD PAYMENTS MUST BE PROCESSED ONLINE
There is a minimum convenience fee of $1.00 for all transactions under $33.00. Any transaction over $33.00 will be charged 3% convenience fee.*
Pay by direct debit
(water only)
Direct Debit Form
Pay in person or by check
Location:
28 North Main Street
Waterbury Vermont 05676
There is a secure payment drop box located at the main entrance.
Mailing address:
28 North Main Street Suite #1
Waterbury, VT 05676
Telephone: (802) 244-5858
Billing Clerk: Kia Nealy, knealy@waterburyvt.com
Office hours: 8:00 a.m.–4:30p.m.
Monday–Friday, excluding holidays.
Additional contact information
Water Treatment Plant
Location:
556 Barnes Hill Road
Waterbury Center
Email: kryan@waterburyvt.com
kguyette@waterburyvt.com
Telephone: (802) 244-6357
Wastewater Treatment Plant
Location:
187 US Route 2
Waterbury
Email: mjones@waterburyvt.com
tmillus@waterburyvt.com
Telephone:(802) 244-7792
*
Each transaction processed by credit card is date and time stamped. The Town of Waterbury and Edward Farrar Utility District are not responsible for any problems that could occur while processing a payment through the PayGOV.us website.