Please note, there is a 5% penalty charge for all unpaid quarterly balances. Monthly interest will continue to accrue a rate of 1.5%. Please contact our office if you are interested in setting up a monthly payment plan to avoid further means of collection.
Important Information Regarding Utility Bill Payments
Effective July 2013, all utility payments must be received in-hand on or before the close of business on each applicable due date. Payments may be mailed, but must also be received in our office no later than close of business on the appropriate due dates. Payments that are postmarked on or before the due dates but received late will not be accepted as on-time. Postdated checks are not accepted.
For due dates that fall on a weekend or holiday, payment must be received on or before the following business day. Office hours are from 8am to 4:30pm, Monday through Friday, excluding holidays.
There is a secure payment drop box located at the main entrance of the Municipal Center - 28 North Main Street near the Dac Rowe Ball field.
The Town of Waterbury is happy to offer a FREE direct-debit service for tax and utility payments. Once enrolled, payment would be automatically withdrawn from your bank account on each due date as billed. Forms may be submitted as late as 10 days before each due date to become enrolled.
More information about the boards’ decision to change the postmark policy can also be found here . If you have further questions about due dates and payment options, please call 802-244-5858.
My bill seems to be higher than usual, what should I do?
Read your meter and check it to the “current reading” on your bill. If the reading is significantly higher than the quarterly reading, you may have a leak.
If you think you may have a leak – check for dripping faucets, “running toilets”, hose left on. You would be surprised how even a slow dripping faucet can increase the water usage.
If you do have a leak, call your plumber, the EFUD is responsible only to the curb stop.
If your new reading does not appear to correspond with the previous reading, call the Water Treatment Plant to schedule a re-reading.
If I am not currently occupying my property, am I still responsible for paying the water and/or wastewater base charges?
Yes. The utility base charges are present to cover fixed costs for the entire EFUD Water/Wastewater system. If you currently own property that is connected and allocated for District water, you are responsible for paying the quarterly base charges.
Can I have the water/wastewater bill sent to the tenant?
No, the water department has a policy of sending bills only to the owner of the property; the landlord can forward the bill to the tenant.
I would like a final reading because I am selling my house.
The water department does not do final readings. You will have to prorate the bill for the closing of your property based on previous quarters.
Who do I call if I need my water shut off/turned on?
Call the Water Treatment Plant at 244-6357.
If there is an emergency, such as a broken water main, please call the Municipal office at 802-244-7033.
Credit/Debit Cards - The municipal staff do not take credit card payments by phone or at the office however you can pay your utility bill taxes online at PayGOV.us. There is a 3% convenience fee for each transaction
Do you offer discounts for early payment?
I would like an outside meter installed, is this possible?
Yes, call the water treatment plant at 802-244-6357 and set up a time with the operators to have one installed.
What if I receive notification my check payment failed?
If two checks are returned from the same customer in the same year, payment must be made in the form of cash, money order or certified check.
What are the billing periods?
The billings are done quarterly, as noted in the table below.
|Readings last week of:
|Cards due back:
|Nov 1-Jan 31
|Feb 1-Apr 30
|May 1-July 31
|Aug 1-Oct 31
|by Feb 20
|by May 20
|by Aug 20
|by Nov 20
There is a 3% convenience fee assessed for each credit card transaction.
ALL CREDIT CARD PAYMENTS MUST BE PROCESSED ONLINE.
Credit card payments will not be processed by municipal staff at our office or by phone.
*Please note all online payments must be processed on or before the close of business on each applicable due date. Payments processed after the close of business on the due date will be considered late and all late fees will apply. Each transaction processed by credit card is date and time stamped. Our regular business hours are 8:00 am to 4:30 pm Monday through Friday.
The Town of Waterbury or Edward Farrar Utility District are not responsible for any problems that could occur while processing a payment through the PayGOV.us website.
Kia Nealy, Utility Billing Clerk
28 North Main Street
Waterbury Vermont 05676
28 North Main Street Suite #1
Waterbury, VT 05676
Telephone: (802) 244-5858
Fax: (802) 244-1014
556 Barnes Hill Road